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Illustration of an AI agent holding a delivery parcel within a structured digital interface, representing agentic commerce enabled by the Universal Commerce Protocol.

Agentic Commerce and the next phase of online retail

Agentic commerce introduces a new way for AI systems to interact with online retail. We're looking at the role of the Universal Commerce Protocol in that shift.

Flat vector illustration showing a shopper beside a shopping cart interacting with an AI-powered digital storefront on a screen, representing guided ecommerce and personalised digital customer experience.

AI and hyper personalisation in ecommerce customer experience

Artificial Intelligence is changing ecommerce customer experience, moving personalisation beyond segments and towards behaviour, data and intent.

Person standing inside a digital retail space where physical and online shopping experiences are connected through AI.

Phygital retail and how AI connects store and digital journeys

See how AI is helping retailers connect instore behaviour with online journeys to make unified phygital user experiences.

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3
min read

How ecommerce chatbots are empowering retailers

2
min read

Highlights from the summer social 2023

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Celebrating a decade of Dean at Sherwen!

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Apple Vision Pro reshapes retail futures

5
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Why do consumers cancel their subscription services?

4
min read

What customers want from their subscription service

3
min read

Unifying loyalty schemes & customer services with subscriptions

2
min read

The right technical platform is essential for subscription models

4
min read

Why are brands shifting to subscription services?