Official
Salesforce
Partner
Commerce Cloud (or Agentforce Commerce) is a growth engine for your ecommerce team. We challenge the easy answer, simplify what’s become complicated and focus the platform around the work that drives growth.
A free 30-minute consultation to discuss your current setup or if migtrating to Commerce Cloud is right for you. Book here >
Your storefront is
only the beginning.
Agentforce Commerce (formerly Commerce Cloud) gives retailers a platform for ecommerce, customer experience and connected selling across digital channels.
It supports the moments customers see on the front end, but its real value comes from how well it connects with the systems, data and teams behind the experience.
The platform can support a lot of the ecommerce experience, but it needs to be planned around how your business sells to and serves its customers.
We help you connect Commerce Cloud with the right data, systems and support so it becomes easier to use, manage and scale.
Before the scope,
choose the route.
You don't always need another list of development tasks. Sometimes you need the clarity to know whether your current setup should be supported, simplified, reconnected or rebuilt in places.
We look at Commerce Cloud in context. How it's configured, how teams use it, what sits around it and where the next move will make the biggest difference.
Before recommending new development, we help you understand whether the current setup needs support, optimisation or a bigger change.
Some issues need technical work. Others need cleaner processes, fewer workarounds or a simpler way for teams to manage the platform.
We review how CC connects with order management, product data, customer data, ERP, POS and marketing platforms before assuming the platform is the problem.
Agentforce, personalisation and guided shopping need the right foundations. We help you understand what Commerce Cloud needs in place first.
A connected journey
needs connected tools.
Commerce Cloud defines the ecommerce experience, but it does not work in isolation. Orders, customer data, service journeys, fulfilment and AI all influence what happens before, during and after a sale.
Use this section to connect Commerce Cloud with the Salesforce capabilities that can support the wider customer journey.
The brief is a starting point,
not the answer.
A brief can tell you what someone wants changed. It does not always tell you what needs to change.
We look past the request and into the reason behind it: How is the platform being used? Where is the work slowing down? And, will the next move genuinely help the business?
We shape the ask before time and budget are committed.
We help teams move without dragging every decision into a long delivery cycle.
We work with ecommerce, digital and technical teams so the solution reflects how the business operates.
We focus on changes that reduce repeat issues, manual effort and unnecessary complexity.
We keep the work tied to customer experience, margin, pace and growth.
When the platform changes, the business feels it.
A replatform is not judged by how impressive the plan looks. It's judged by what happens when customers are browsing, teams are updating the site and the business needs the new platform to perform.
Sherwen partnered with ScS to support a Salesforce Commerce Cloud replatform focused on improving ecommerce performance and simplifying the customer experience.
Read case studyA Salesforce Performance Review gives you a clearer view of what is working, what is getting in the way and where the next piece of support, optimisation or integration should focus.
We use the session to understand your current setup, the pressure points around it and the opportunities worth exploring first.
“We don’t start by changing Salesforce for the sake of it. We start by finding where the friction really sits. Once you understand how teams are working around the platform, you can make changes that improve pace, protect margin and turn Salesforce into the growth engine it should be.”
Matt Sherwen, MD, Sherwen
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