On-demand Webinar: The Full CX Journey Breakdown for 2026

How can retailers build stronger connections, simplify purchases, and inspire long-term loyalty in 2026?

In Sherwen’s latest webinar, The Full CX Journey Breakdown, Head of Experience James Ferguson and Growth Lead Gemma Dunmore explore how leading brands are combining AI, social commerce, accessibility, and sustainability to shape the customer journey from first click to repeat purchase.

Watch the full session on-demand to learn how to inspire customers before they buy, make every purchase effortless, and keep them coming back for more.

Watch the webinar

What you will learn

• How social commerce and AI are reshaping discovery
• How inclusive design creates effortless buying experiences
• How personalisation, community, and sustainability drive retention
• Real examples from brands already leading the way

Explore the full CX journey

Customer expectations are evolving fast, and the path from discovery to loyalty is no longer linear. Each stage of the journey offers new opportunities to stand out, connect, and create value that lasts.

Here’s a snapshot of the key moments explored in the session.

Inspire and convert
Social commerce and AI are redefining how customers discover and choose products. Learn how retailers are combining authenticity and intelligent data to reach new audiences.

Make it effortless
Accessibility, frictionless design, and connected operations are now the standard for conversion. See how voice commerce and automation are setting new expectations.

Retain and grow
From loyalty programmes to subscription models and sustainability-driven experiences, find out how brands are keeping customers engaged long after checkout.

Watch the webinar now

Meet us at Smart Retail Tech Expo London

We will be exhibiting at Smart Retail Tech Expo in London this November.

Visit our stand to see how we help retailers deliver smarter, more connected experiences — and complete your AI Readiness Assessment to find out how prepared your business is for the next wave of digital retail.

We look forward to seeing you there.