Join us for our live webinar by registering now.
2026 trends & the changing customer demands
CX goes beyond the basket, it is the strategy that drives retention, loyalty and growth. We will show you how leading brands are creating end-to-end experiences that keep customers coming back.
Join us for 60 minute webinar where we look at how leading brands are integrating AI, social commerce, inclusive design and subscription models to transform one-time buyers into loyal, lifetime customers.
Featuring expert advice from James Ferguson, Head of Experience and Gemma Dunmore, Growth Lead at Sherwen. This webinar is packed with practical advice, real-world examples, and actionable takeaways to help you elevate the full CX journey.
Take a peek at our agenda.
11:00am - 11:05am | Welcome and Introductions
11:05am - 11:20am | Inspire & Convert - How AI-powered shopping and social commerce are driving discovery
11:20am - 11:35am | Make the purchase effortless - Supported by inclusive design, voice commerce and AI driven operations
11:35am - 11:50am | Retain & Grow - Customers now demand highly personalised and flexible post-purchase experiences
11:50am - 12:00pm | Q&A - Your chance to ask our experts