Your Partner for a Brighter Future
UX Audit
Find the gaps where your user experience falls short.
You know something’s not clicking: conversions are dipping, support tickets are mounting, or customer feedback is turning sour. You need visibility and a clear plan to fix what is broken, fast. Our user experience audit gives you that clarity and direction. We combine user experience design expertise with strategic insight to map pain points, simplify journeys and boost conversion. Let’s smooth friction, not just patch symptoms.
Find user blockers.
Pinpoint exactly where users stumble in their journeys.
Heuristic data review.
Analyse your interface through UX audit best practices and data with expert support.
Prioritised recommendations.
Receive a roadmap of improvements tailored to your goals.
Turn insights into advantages
Fix the problems you can’t see but your users feel.
Increase conversion rates.
Benchmark drop-off points and fix them to boost sales.
Reduce support queries.
Remove UX friction and lighten the load on customer teams.
Improve task completion.
Fix critical roadblocks to improve goal fulfiilment.
Our approach
Structured audits, expert insights, and data-backed results.
From blind-spots to breakthroughs.
01 - Discover & journey mapping
We align on business goals, user personas and flows.
02 - Heuristic & analytics review
Evaluate UI against UX best practices and behavioural data.
03 - Testing & recommendations
Validate findings with users and prioritise strategic fixes.
Why Sherwen
Choose a digital partner you can trust.
Sherwen Studios has gradually evolved with the times to become digital specialist partners to some of the UK’s most loved retail brands.
01 - Boutique, by design.
We work alongside your team with experienced people who stay close to the details, respond quickly, and don’t disappear behind layers of account management.
02 - Over 25 years in retail.
We’ve worked across ecommerce, platforms and store operations long enough to understand where things break and what it takes to fix them.
03 - From idea to delivery.
We stay involved beyond initial planning. That means changes are carefully considered and delivered in a way that ensures they perform from day one.
UX AUDIT FAQS
Ask us anything.
What is a UX Audit?
A detailed review of your site or app to uncover usability issues and conversion friction. Helping to advise on how to remove friction to purchase and supporting growth
When should I conduct a UX audit?
Before a redesign or launching new functionality. Or when you start to notice performance drops, abandon basket increases or negative feedback.
What does the audit process involve?
We run discovery workshops, heuristic reviews, user testing and compile data‑led reports to create a roadmap on how you can move the needle.
How long does a UX audit take?
Typically, 4–6 weeks depending on complexity, from initial review to actionable roadmap.
How often should I perform a user experience audit?
We recommend quarterly health checks to stay head of evolving user needs, or annually at minimum, to stay competitive.
