Monitoring, Optimising + Management

Downtime, security breaches and data loss can prove detrimental to a business. We work with our client partners on a 24/7 basis, providing hosting and application level support which ensures business continuity and minimises risk.

Support

  • First line
  • Hosting & Infrastructure
  • Application
  • Updates & Patching
  • Disaster Recovery
  • Mitigation
  • Data Migration
  • Training

Hosting + Infrastructure

  • Design
  • Procurement
  • Management
  • Dedicated and Cloud
  • DNS Management
  • Domain Management

Monitoring

  • Application
  • Server
  • User

Quality Assurance

  • End to end Testing
  • Accessibility
  • Vulnerability
  • Validation

Ensuring continuity,
minimising risk

Whilst it will never be possible to fully mitigate against downtime or a security breach, a business should take all preventative measures to reduce the risk of disruption to their customers. We’ll work with you to implement an ongoing proactive and reactive support strategy to keep your business moving forwards.

Proactive

Proactive support focusses on minimising risk through the implementation and execution of an ongoing maintenance, monitoring and disaster recovery strategy. We’ll work within your change control policy to keep systems operational and up to date in line with releases and new vulnerabilities.

Reactive

From minor bugs to a service outage we offer first line support on a 24/7 basis. With a contracted response time of as little as 15 minutes and low target resolution times we’ll keep your business moving forward with minimal customer inconvenience. 

Ensuring Compliance

Compliance can often be overlooked in the digital landscape in favour of aesthetics. All websites and applications must meet standards in respect of accessibility, data protection and quality of code to ensure all legal obligations of a business in the digital landscape are met. 

Accessibility

A website or application should meet the requirements of the Web Content Accessibility Guidelines (WCAG) to ensure content is accessible to all individuals. We work with our client partners to audit, identify and rectify non-compliances against the WCAG in addition to providing on-site training for content managers.

GDPR

The introduction of the General Data Protection Regulation in 2018 fundamentally reshaped the way in which businesses handle data. We work with our client partners to implement GDPR compliant solutions across their digital infrastructure from data capture mechanisms to cookie compliance.

Quality Assurance

Quality assurance plays a fundamental role in ensuring compliance across all areas. We work with our client partners both during and post solution development to ensure ongoing quality of code, alignment to web standards and optimised performance. Quality assurance is interwoven across our development, growth and support offerings.

Working in partnership where you need us most

From initial introduction we’ll assemble the right team of specialists for the journey ahead as we work in partnership together in one of the following ways:

Fully Managed

A fully managed approach sees all aspects of your website/application and it’s infrastructure managed by our team of multi-disciplinary specialists. As a Rackspace partner we’ll deliver and support a scalable infrastructure alongside the support and management of the application itself on a 24/7/365 basis.

Application

  • Content Management System
  • Third Party Services & Integration
  • Caching
  • Databases & Clustering

Hosting

  • Monitoring
  • Platform & Networking
  • Servers
  • Storage & Data

Co-Managed

For client partners with extensive in-house teams or preferred technology partners we’ll work in co-partnership. Our specialists will work alongside your IS departments or liaise directly with technology partners on your behalf as we share responsibility for delivering success.

Application

  • Content Management System
  • Third Party Services & Integration
  • Caching
  • Databases & Clustering

Hosting

  • Monitoring
  • Platform & Networking
  • Servers
  • Storage & Data